FAQ
Frequently Asked Questions

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Where are Crown skis manufactured?

All of our skis and tools are designed and built in our new factory in Vancouver BC, Canada. Unlike many ski brands out there, these skis are not made in China!

Last Updated on September 10, 2010
 

Where can I buy a pair of Crown skis?

At this stage Crown Skis are only available online through our website, although we are in discussions with a few like minded retailers to carry our products.

 

Spread the word, let your local shop know you want them to carry our skis!

Last Updated on September 10, 2010
 

How do I buy a pair of Crown skis?

Follow these simple steps to buy a pair of Crown Skis at crownskis.com:

 

  1. Start by reviewing the information on each ski model (Satori and Kensho), and use the zoom tool to check out the details of the topsheet graphic options.

    Once you are ready to place your order...
  2. Select your ski model: Kensho (Big Mountain) or Satori (All-Mountain Freeride)
  3. Click on the "Build your custom pair" tab on the right. This will take you to the order form page.
  4. Use the drop-down menus to customize your order for length, graphics, flex, etc.
  5. Enter a coupon code if you have one and you’ll see the price change in the box below
  6. Fill in your name and email address
  7. Click on the "Buy Now" button
  8. Use your credit card or Paypal account to confirm your order
  9. A Crown Skis representative will email you to confirm your order and arrange any final details with respect to customization option and shipping/pick-up logistics
  10. Made-to-order pairs are built and shipped to you within 2 weeks*, however if your order corresponds to a model we have in stock we will ship within 2 business days
*Full custom topsheets may require additional time, please contact us for details.
Last Updated on September 10, 2010
 

How does shipping work?

When you complete your order through crownskis.com a Crown Skis representative will email you to coordinate shipping logistics in a way that works best for you.

 

Of course you are welcome to come and pick up your skis directly from our factory if you are in the Vancouver area.

Last Updated on September 10, 2010
 

How much will it cost to ship my skis?

This depends on how far they need to be shipped. We will work with you to find the right combination of speed and cost to get your skis to you on time.

 

We normally ship COD (Cash On Delivery) but we can invoice you for pre-paid shipping if you prefer. Just get in touch and we'll make it work for you.

Last Updated on September 10, 2010
 

What customization options do you offer?

Crown skis are offered with options to customize:

  • Topsheet graphics -- All Models

  • Flex Index -- All Models

  • Backcountry tail notch (for climbing skins) -- All Models

  • Epoxy System (standard or 75% pine-based) -- All Models

  • Ski profile (traditional or tip/tail rocker) -- Satori Only

 

As a small manufacturer, we pride ourselves on helping you to get the right ski and we'd love to talk to you about which options are right for you.

Last Updated on September 10, 2010
 

How do custom graphics work?

Custom graphics are an amazing option for people looking for truly unique skis. We have made skis with city-scape photos, personalized monograms, snow goddesses, and more!

 

To get started, here are the graphics requirements and an outline of how the process works.

 

When you order your Crown skis online with the custom graphics topsheet selection we will work with you once you are ready to finalize your designs.

Last Updated on September 10, 2010
 

I have a coupon code for a discount. How do I use it?

Enter your discount code in the text box on the “Build your custom pair!” page when ordering a pair of Kensho or Satori and the discount corresponding to your coupon will be automatically applied to the price.

Last Updated on September 10, 2010
 

Do you offer factory tours?

We don’t offer official factory tours, but we would be happy to show you around our factory if you’d like to swing by. Please contact us to make arrangements.

Last Updated on September 10, 2010
 

Where are you located?

Our new factory is located at Unit #130, 8940 River Dr, Richmond, B.C.

 


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Last Updated on September 10, 2010
 

Can I rent a pair of Crown Skis?

Yes you can rent a pair of Crown Skis directly from us. We will also deduct the $30/day rental fee from the purchase price if you choose to buy a new pair of Crown Skis.

 

Contact us to arrange a rental or demo.

Last Updated on September 09, 2010
 

What kind of warranty does Crown offer?

All new Crown Skis come with a one-year warranty from date of shipment against manufacturer defects. For more detailed information on our warranty policy please visit the warranty section of the website.

 

The bottom line: we pride ourselves on the quality of our products but if something were to be wrong with your skis we'll do what it takes to make things right for you.

Last Updated on September 09, 2010
 

Do you sell any of your demo skis or factory seconds?

Yes we sell both our demo skis and factory seconds for a reduced price. For more information and product availability please contact us.

Last Updated on September 09, 2010